Frequently Asked Questions

We offer 30-Day Money-Back Guarantee Return Policy. If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full or partial refund (if applicable). The sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. If the request for a refund is approved, you will be issued a refund minus a 25% restocking fee plus the shipping cost. For Order Return inquiries, please email support@verniershop.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 850-403-3534 Monday through Friday from 9 am to 5 pm EST.

You are able to cancel your order 24 hours after placing it before the order is shipped out for a full refund. All you need to do is email us at support@verniershop.com to cancel within the time period.

If your return is approved by our team we will send you a return label (with a tracking number) to send the package back too our warehouse.

Average transit times within the US: 3-5 days. Currently, we do not offer shipping outside the US. Please email support@verniershop.com if you don't receive your order within that time period and have yet to receive any update regarding your order via email. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 850-403-3534 Monday through Friday from 9 am to 5 pm EST.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps. Please email support@verniershop.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 850-403-3534 Monday through Friday from 9 am to 5 pm EST.

We currently ship all of our products from our warehouses in US.

All orders are processed within 24-48 hours. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email under the address support@verniershop.com.

Yes! Your post-purchase email includes your order tracking number (this is sent to you typially within 2-4 days after ordering - unless there is high demand) and a link to our tracking tool. Simply copy the tracking number provided within the post-purchase email and paste it into the tracking tab. Once you hit enter your tracking information will be available to you. You can also track the status of your order here. For additional assistance with your order, you can contact us support@verniershop.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 850-403-3534 Monday through Friday from 9 am to 5 pm EST.

We accept VISA, MasterCard, American Express and Discover. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

If you receive a broken or damaged, defective, or incorrect item, please let us know within 7 days of delivery with a photo of the item and we will issue you a replacement item or a full refund. If you decide you wish to have a product replacement we will send you the correct product, along with a pre-paid shipping label in order for you to be able to return the wrong item at no additional cost for you. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For additional assistance with your missing order, you can contact us support@verniershop.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 850-403-3534 Monday through Friday from 9 am to 5 pm EST.

For apparel and clothing items only - If you for any reason ordered an item in the wrong size or just changed your mind and wish to return it, you will be charged the cost of the return plus a 30% restocking fee. If you receive a refund, the cost of return shipping and restocking fees will be deducted from your refund. Before you complete your purchase, please be sure to review the sizing chart for more information on how to order your garments in the correct size. 

Our products are made largely in the USA with the exception of some products in which they are made in Asia. 

Our product information team is only available via email. Please email them at support@verniershop.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.

We are sorry to hear you received the wrong size. You can request to return your jacket by email at support@verniershop.com

The micro CPAP comes in a standard size and should fit most people. If it doesn't fit please use vaseline!

To ensure you get enough air pressure make sure the CPAP is securly inserted into your nostrils. The use of vaseline can also help.

You may have received the manual version due to a warehouse mistake. You can send us an email at support@verniershop.com to request a replacement.

• How to retract the hiking stick? By tapping the end of the stick against the floor.

We apologize you're having issues setting up your new mini tracker. This is a powerful tracker that needs a little extra work to set up properly.. In order to activate this unit you will need a SIM card (not included). You can get one completely free with giffgaff international here. https://www.giffgaff.com/freesim-international

You will just have to top it up with whatever they need. So no monthly! Make sure you click “sim only”.

Here are some additional instructions on how to set up your new tracking device.

https://docs.google.com/document/d/1cS9pWpnCL2GSPwg0ieY6zk9MGCk-nX-f0py_SY2FJYM/edit?usp=sharing

We hope this helps!

 HOW TO USE SMILE VENEERS

• Soak the eucommia glue in boiling water and heat it to a transparent color

• Use tweezers to spread the eucommia glue evenly in the dentures.

• After waiting for the temperature to drop to a safe range, install the dentures on the teeth, press the fingers or bite the teeth to make the eucommia glue fit the teeth, wait for the temperature to drop and solidify, and wear it successfully. 

This should be repeated several times until the desired shape is acheived (most customers need to repeat this on average 5 times!)

• Our coats are battery operated.
• Our coats can be operated with a rechargeable battery.

You can point our Ultrasonic Deer Repeller to just deter deer from that direction. 

Does it show satellite images, would it work off road? Yes it works off road and shows satellite images!

If it needs a sim card, what kind of sim card does it require? Yes it needs a sim card to work.

Please cancel your subsciption by going to our cancellation page by clicking here.

There's a 21-day complimentary access to Vernier Rewards when you purchase any product on the website unless you select that you don't want it at checkout. Our rewards membership gives you access to exclusive store discounts (up to 30% off selected products) and free monthly products for just $16.95 per month! We also donate a portion of all profits to Feed America food bank every month for each active member. If you don't want to be part of this, just let me know, and I will cancel your account immediately.

Please reach out to our customer support team if you have yet to get information on how to avail of our rewards! Please email support@verniershop.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.