Skip to content

Spring Clearance Sale Ends Today

    Frequently Asked Questions

    Commonly Asked Questions

    If you cannot find your refund, please kindly contact us for more help. Refunds usually take up too 10 business days to be issued and shown to your bank balance. If anymore time passes please reach out to support@verniershop.com we will respond to your query within business hours (Mon-Fri 9 am-5 pm EST). You may also call +1 850-403-3534. We are available Mon-Fri 9 am-5 pm EST.

     

    Yes your second order can be cancelled if a member of our staff is notified within 24 hours after purcahse. Please reach out to support@verniershop.com with subjest line (duplicate order - cancel order). You may also call +1 850-403-3534. We are available Mon-Fri 9 am-5 pm EST.

     

    But please note that once the order has been shipped out, it can't be canceled anymore. 

     

    Orders are shipping 48 hours after you order. Tracking number then take 3-4 days to be sent. Some orders due to stock issues may be shipped from our overseas warehouse which cause tracking numbers to be issued 4-5 days after shipment. Please check your spam folder or search "vernier" in your inbox if it takes any longer than 7d after your ordered from our website.

     

    A: If your order status shows as delivered but you haven't received it yet, here are some steps you can take:

     

    1. Check with other recipients 

     

    Your order could have been received by other members of your household, guards, receptionists, or lobby personnel on your behalf. You may also check mailbox and with neighbours.

     

    2. Check your local pick up points

     

    Your order could be at your local pick up point. A simple google search of your area will show you them.

     

    3. Contact the seller or courier service 

     

    You can directly contact the logistics partner.

     

    If you received a call or SMS from the Third-Party Logistics (3PL) Rider, consider reaching out to them to ask about your package. This may be due to the wrong tagging of orders.

     

    4. Check your delivery address

     

    Ensure that your delivery address is correct. On the order details page and order confirmation email, you can view your delivery address. 

     

    5. Raise a refund request 

     

    You may raise a refund request for non-receipt of the order as long if it has been over 14 days after you ordered it. Please reach out to support@verniershop.com we will respond to your query within business hours (Mon-Fri 9 am-5 pm EST). You may also call +1 850-403-3534. We are available Mon-Fri 9 am-5 pm EST.

    When your order is ready to ship, we assign the UPS tracking number. Until UPS scans that number and loads your project into the truck, it will show up as invalid.

     

    If you attempt to track your order, try it after 8 pm ET or the following business day for best results.

     

    You can track a UPS package here - https://www.ups.com/track?loc=en_US&requester=ST/

    Orders can sometimes take up too 14 days to be delivered after the time you order due to some items coming from our overseas warehouse as well as various delays with our logistics partner. 

     

    Kindly put the tracking number that you got into https://verniershop.com/pages/order-tracking this page too see the status and whereabouts of your order.

    Due to an unusually high volume of inquiries, we may need more time than normal to answer to your call. We apologize in advance for any delays and appreciate your patience and understanding.

    Calls usually are answered after 10m on hold in our waiting area. Please do wait until 10m has passed until you hang up. Our team also strives to call all missed calls back on the same day.

    You also may email support@verniershop.com if you still cannot get someone on the phone.

     

    Due to an unusually high volume of inquiries, we may need more time than normal to reply to your messages. We apologize in advance for any delays and appreciate your patience and understanding.

    You may also call +1 850-403-3534. We are available Mon-Fri 9 am-5 pm EST.

    You may also chat with a team member by clicking on the chat bubble on the right-hand side of our contact us page: https://verniershop.com/pages/contact-us-1 ! We are available Mon-Fri 9 am-5 pm EST. 

     

    If you notice an unknown charge from Vernier Shop on your bank statement, it may be from a our Vernier rewards membership fee of $29.99. An option to join this is presented when you checkout. You may cancel your membership here by simply entering the email you used to make your orginal purchase: https://verniershop.com/pages/cancel-your-subscription

    Returns & Refunds

    We offer 30-Day Money-Back Guarantee Return Policy. If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full or partial refund (if applicable). The sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. If the request for a refund is approved, you will be issued a refund minus a 25% restocking fee plus the shipping cost. For Order Return inquiries, please email support@verniershop.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 850-403-3534 Monday through Friday from 9 am to 5 pm EST.

    Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
    The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

    You are able to cancel your order 24 hours after placing it before the order is shipped out for a full refund. All you need to do is email us at support@verniershop.com to cancel within the time period.

    If your return is approved by our team we will send you a return label (with a tracking number) to send the package back too our warehouse.

    Shipping

    Average transit times within the US: 3-5 days. Currently, we do not offer shipping outside the US. Please email support@verniershop.com if you don't receive your order within that time period and have yet to receive any update regarding your order via email. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 850-403-3534 Monday through Friday from 9 am to 5 pm EST.

    Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps. Please email support@verniershop.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 850-403-3534 Monday through Friday from 9 am to 5 pm EST.

    We currently ship all of our products from our warehouses in US.

    All orders are processed within 24-48 hours. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email under the address support@verniershop.com.

    Yes! Your post-purchase email includes your order tracking number (this is sent to you typially within 2-4 days after ordering - unless there is high demand) and a link to our tracking tool. Simply copy the tracking number provided within the post-purchase email and paste it into the tracking tab. Once you hit enter your tracking information will be available to you. You can also track the status of your order here. For additional assistance with your order, you can contact us support@verniershop.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 850-403-3534 Monday through Friday from 9 am to 5 pm EST.

    Payments

    We accept VISA, MasterCard, American Express and Discover. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.

    We currently do not offer cash on delivery when you purchase online.

    Website Security

    Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

    Product Information

    If you receive a broken or damaged, defective, or incorrect item, please let us know within 7 days of delivery with a photo of the item and we will issue you a replacement item or a full refund. If you decide you wish to have a product replacement we will send you the correct product, along with a pre-paid shipping label in order for you to be able to return the wrong item at no additional cost for you. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For additional assistance with your missing order, you can contact us support@verniershop.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST. You can also call us at +1 850-403-3534 Monday through Friday from 9 am to 5 pm EST.

    For apparel and clothing items only - If you for any reason ordered an item in the wrong size or just changed your mind and wish to return it, you will be charged the cost of the return plus a 30% restocking fee. If you receive a refund, the cost of return shipping and restocking fees will be deducted from your refund. Before you complete your purchase, please be sure to review the sizing chart for more information on how to order your garments in the correct size. 

    Our products are made largely in the USA with the exception of some products in which they are made in Asia. 

    Our product information team is only available via email. Please email them at support@verniershop.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.

    We are sorry to hear you received the wrong size. You can request to return your jacket by email at support@verniershop.com

     

    The micro CPAP comes in a standard size and should fit most people. If it doesn't fit please use vaseline!

     

    To ensure you get enough air pressure make sure the CPAP is securly inserted into your nostrils. The use of vaseline can also help.

    You may have received the manual version due to a warehouse mistake. You can send us an email at support@verniershop.com to request a replacement.

     

    • How to retract the hiking stick? By tapping the end of the stick against the floor.

    We apologize you're having issues setting up your new mini tracker. This is a powerful tracker that needs a little extra work to set up properly.. In order to activate this unit you will need a SIM card (not included). You can get one completely free with giffgaff international here. https://www.giffgaff.com/freesim-international

    You will just have to top it up with whatever they need. So no monthly! Make sure you click “sim only”.

    Here are some additional instructions on how to set up your new tracking device.

    https://docs.google.com/document/d/1cS9pWpnCL2GSPwg0ieY6zk9MGCk-nX-f0py_SY2FJYM/edit?usp=sharing

    We hope this helps!

     HOW TO USE SMILE VENEERS

    • Soak the eucommia glue in boiling water and heat it to a transparent color

    • Use tweezers to spread the eucommia glue evenly in the dentures.

    • After waiting for the temperature to drop to a safe range, install the dentures on the teeth, press the fingers or bite the teeth to make the eucommia glue fit the teeth, wait for the temperature to drop and solidify, and wear it successfully. 

    This should be repeated several times until the desired shape is acheived (most customers need to repeat this on average 5 times!)

    • Our coats are battery operated.
    • Our coats can be operated with a rechargeable battery.

    You can point our Ultrasonic Deer Repeller to just deter deer from that direction. 

    Does it show satellite images, would it work off road? Yes it works off road and shows satellite images!

    If it needs a sim card, what kind of sim card does it require? Yes it needs a sim card to work.

     

    Vernier Rewards Subscriptions Program

    Please cancel your subsciption by going to our cancellation page by clicking here.

     

     

    There's a 21-day complimentary access to Vernier Rewards when you purchase any product on the website unless you select that you don't want it at checkout. Our rewards membership gives you access to exclusive store discounts (up to 30% off selected products) and free monthly products for just $29.99 per month! We also donate a portion of all profits to Feed America food bank every month for each active member. If you don't want to be part of this click here to cancel your account.

     

    Please reach out to our customer support team if you have yet to get information on how to avail of our rewards! Please email support@verniershop.com. Our customer support team strives to respond to all inquiries within 24 hours during our regular business hours, which are Mon-Fri 9 am-5 pm EST.

    If we still haven't managed to answer your question, please contact us by email at support@verniershop.com we will respond to your query within business hours (Mon-Fri 9 am-5 pm EST). You may also call +1 850-403-3534. We are available Mon-Fri 9 am-5 pm EST.