Where is my order shipped from?
- We currently ship all of our products from our warehouses in US.
When will you ship my order?
- All orders are processed within 24-48 hours. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
When will my order arrive?
- Average transit times within the US: 3-5 business days Currently, we do not offer shipping outside the US.
Do I get a tracking number with my order?
- Yes! Your post-purchase email includes your order tracking number and a link to our tracking tool. Simply copy the tracking number provided within the post-purchase email and paste it into the tracking tab. Once you hit enter your tracking information will be available to you. You can also track the status of your order here. For additional assistance with your order, you can contact us firstname.lastname@example.org. You may also call +1 850-403-3534. We are available Mon-Fri 9 am-5 pm EST.
I've changed my mind. How can I cancel my order?
- You are able to cancel your order 24 hours after placing it before the order is shipped out for a full refund. All you need to do is email us at email@example.com to cancel within the time period.
My order arrived damaged or its missing. What do I do?
- If you receive a broken or damaged, defective, or incorrect item, please let us know within 7 days of delivery with a photo of the item and we will issue you a replacement item or a full refund. If you decide you wish to have a product replacement we will send you the correct product, along with a pre-paid shipping label in order for you to be able to return the wrong item at no additional cost for you. IMPORTANT. Any product you return must be in the same condition you received it and in the original packaging. If your order appears to be missing but your tracking information indicates your order was delivered, we recommend that you contact your local carrier to confirm if the item was delivered. For additional assistance with your missing order, you can contact us firstname.lastname@example.org. You may also call +1 850-403-3534. We are available Mon-Fri 9 am-5 pm EST.
I ordered the wrong size, what do I do now?
- For apparel and clothing items only - If you for any reason ordered an item in the wrong size or just changed your mind and wish to return it, you will be charged the cost of the return plus a 30% restocking fee. If you receive a refund, the cost of return shipping and restocking fees will be deducted from your refund. Before you complete your purchase, please be sure to review the sizing chart for more information on how to order your garments in the correct size.
Which forms of payment can I use?
- Currently, we accept payments through Credit & Debit Cards (Visa, Mastercard and American Express, Discover, Diner's Club, JCB)
Is my data protected?
- Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
Can I pay cash upon delivery?
- Unfortunately, our operations are only limited to credit/debit card transactions. This is to ensure our customers get their consumer protection and also our business is validated.
What is your shipping and return policy?
- We offer 30-Day Money-Back Guarantee Return Policy. If you are not happy with your purchase and wish to return an item, please contact us via email or phone call within 30 days of receiving your order to be eligible for a full or partial refund (if applicable). The sale or discounted items are considered final sales and cannot be returned for store credit or refunded to the original form of payment. If the request for a refund is approved, you will be issued a refund minus a 25% restocking fee plus the shipping cost. For Order Return inquiries, please email email@example.com. You may also call +1 850-403-3534.
Have a Question?
- If we still haven't managed to answer your question, please contact us by email at firstname.lastname@example.org.
- You may also call +1 850-403-3534. We are available Mon-Fri 9 am-5 pm EST.